Customer Services Assistant

Location

Newcastle upon Tyne

Type

Contract

Customer Services Assistant (fixed-term, part-time)

Job Description

The Customer Services Assistant will support all aspects of Mslexia’s day-to-day administration. Working closely with the Admin Team, you will assist with the smooth running of the Mslexia office, customer relationships, magazine, competitions, projects and online shop transactions.

We are a close-knit team of eight, each with our own distinct roles, but with the shared aim of supporting women writers and promoting gender equality in literature.

You’ll be part of our Administration & Finance team for this 12 month, fixed-term contract, working two and a half days a week, from Mslexia’s office in Newcastle upon Tyne. (This role is office-based and not conducive to hybrid or home working.)

Reporting to: Admin Manager

Download the Job Description and Person Specifications here.

Roles and Responsibilities

Deal with requests and queries via telephone and email
Record and fulfil orders for the magazine subscription, single issues, books, ebooks, events, etc.
Help update and maintain our internal databases
Help with the recording of competition entries and responding to associated queries
Assist with the processing of and response to, quarterly submissions for the magazine
Assist with the smooth running of the office
Compile and edit the Competitions Listings sections in Mslexia magazine, and update listings and opportunities in the Mslexia Salon
Notify the Sales Team of potential advertising and marketing leads
Contribute to Mslexia magazine, website and newsletter as and when required by the Editorial & Outreach Team
Support the work of the rest of the staff in administrative matters as and when required
Reflect in all dealings with the public, Mslexia's respect for and commitment to women writers, whatever their skill and status and background
Represent Mslexia when required at literary and other events, and contribute to the work of the company in any other areas as and when required

Person Specifications

Experience with maintaining / updating data and databases
Experience supporting customers
Excellent written and verbal communication skills
A keen attention to detail
Strong administrative and organisational skills
High level of IT skills (Microsoft Office, etc.)
Able to work independently and as part of a team
Friendly, cheerful, positive and committed to supporting Mslexia’s aims and values

Terms

This will be a twelve-month, fixed-term contract.

The role is a two and a half days per week office-based position, working Tuesdays, Wednesdays and Thursdays. We welcome applications from freelancers.

Mslexia’s office is in the centre of Newcastle upon Tyne.

Salary

£23k-£24k per annum (pro rata based on FTE of 35 hours), according to experience; we also welcome applications from freelancers, who can be paid on a daily rate.